Mon - Fri 9.00 AM - 18.00 PM

IT Solution and Business

TransIT built on ServiceNow platform empowers your Service Transition Managers to assure the introduction of services with automation of routine tasks and provides templates to deliver ‘Service Transition’ in a consistent manner.

Process Consistency

Standardize the process by leveraging automation of ServiceNow

Improve Compliance

Collate audit & compliance requirements with ease

Knowledge Management

Central repository of services for Service Desk & Operations team

Service Features
Seamless Introduction of new services
Improve controls, automate & support audit
Improve collaboration with Project Managers
Central knowledgebase repository for RUN teams

Why Automate

Improve collabaration with Project Managers and Introduce new services into BAU in a seamless manner

Improve controls, manage approvals via ServiceNow, and capture evidence in a central repository to support audits

Provide central repository of knowledge base to RUN teams - help the handover to RUN team/Operations to better serve the end users and business

Assure the introduction of new services by supporting change management with the required visibility of service assurance tasks carried out by the project team

Challenges addressed by 'TransIT' -

TransIT enables Organizations to define the Service Acceptance Checklists by nature of service i.e., Cloud, On-Prem, Application, Infrastructure, SaaS, PaaS.The re-useable templates ensure consistency & bring in standardization in approach.
TransIT is tightly integrated with knowledge management.The controls in TrasnIT ensures knowledge articles related to the service are published and made available to the Service Desk and Operations team to address business user’s queries.
TransIT automates routine tasks such as notifications on milestone completion, follow-up on overdue action etc., as well as approvals to allow developers to focus on the technical delivery whilst ensuring adherence to compliance.
TransIT provides in-depth & analytical dashboards/reports to Senior Management to manage the performance of transition of critical services to business. It offers risk management and visual controls to ensure key risks/issues are monitored & tracked.

Our Approach and Benefits

Discover

⦁ Review existing Service Transition process, including controls & governance
⦁ Perform gap analysis of implementing 'TransIT'
⦁ Document configuration changes required within TransIT
⦁ Product benefit statement & ROI

Implement

⦁ Configure TransIT to aligh with agreed requirements
⦁ Perform functional testing & conduct show & tell
⦁ Train the Customer Service Delivery teams
⦁ Provide deployment support to install TransIT & provide early life support

Review

⦁ Work with Service Delivery Process Owners to access improvements
⦁ Amend 'TransIT' to address gaps
⦁ Handover 'TransIT' to Customer ServiceNow team

Support

⦁ Provide product support post go live
⦁ Review & deploy product enhancements & future versions
⦁ Support customers with testing 'TransIT' functionality as part of ServiceNow Upgrade

All Services
Working Hours
Monday – Friday 1.00 – 2:00 pm
Saturday 8.00 – 12:00 pm
Sunday closed