HR Service Delivery
Automate HR processes within your organization such as benefits administration, policy enforcement, recruitment and employment, and performance management.
- This reduces the number of checklists, email exchanges, and phone calls performed by the HR team.
Enable employees to access HR services through Catalog or to submit questions to HR department.
- This improves employee’s access rather than having to write individual emails, make phone calls or personally visit HR for each request.
Enable HR department to create, manage and view HR cases to answer questions and process the employee requests. Allow Managers to run reports, monitor and manage the work done by the HR department.
- Improve employee satisfaction and thereby employee retention.
Service Offering:
v Configure HR Groups, Roles to enable where HR cases get delivered in the HR application, rules of escalations and define role assignments.
v Setup Company’s departments, locations, positions and skills
v Setup HR notifications, email and chat settings
v Setup document templates to define text and formats to use in HR functions like signed documents. Setup Surveys to define who receives and what type of information.
v Setup HR Knowledge Base and content.
v Setup Service Catalog to categorize HR cases and request.
v Setup HR Service Definitions such as Benefit Provider List, Benefit Types etc.
v Configure HR Lifecycle Events including Activity Sets, Activities, and Roles etc.
v Configure HR Case & Task templates and Surveys
v Implement security & access controls
v Configure reporting & dashboards
