SLICSoft’s unique service offering offers:
⦁ Tailor made solution to enhance the value of your ServiceNow investment.
⦁ Robust, flexible and cost effective delivery model to maximize your ServiceNow ROI.
⦁ Scale up or down resources depending on the demand and only pay for what you really need.
Low, Fixed cost starting at just £2,000*per month.
What’s included?
⦁ ServiceNow Service Desk (L1-L3)
⦁ System Administration & Instance Management
⦁ Platform Support & Maintenance
⦁ Application Management
⦁ Demand Management (Backlog of Enhancements)
⦁ Address Technical Debt
⦁ Release Management
⦁ Quarterly Patching
⦁ 1 Upgrade per annum
⦁ 5-10 ATF tests per month
⦁ 5-10 Manual Regression tests per month
⦁ Automation using Flow Designer - 2 per Quarter
All of this with minimum 20% reduction in operational spend whilst maintaining CSAT scores.
Why Managed Services?
⦁ Lower cost
shared resource pool offering Pay-Per-Use model, save recruitment costs. Predictable spend
⦁ Reduce risk
skilled and certified resources
⦁ Increase efficiency
matured processes & tools, enhance return on investment.
⦁ Peace of mind
act as an extended IT team and runs service so smoothly that you almost forget that we are there.
Our Approach
‘Complete Value for money’ and ‘Smooth Integration’ are the driving principles of our approach towards smooth transition to ‘Managed Services’.
Our 4-step methodology ensures the on boarding to service delivery is carried in a controlled manner with quality gates, keeping customer in view. Customer centricity is in our DNA and reflected below (some of the key activities in each phase)
Discovery
⦁ Understand business goals, roadmap & stakeholders
⦁ Access to ServiceNow Instances
⦁ Review Project Documentation
⦁ Review Incidents, Requests & other system records
⦁ Review HI Portal & Incidents
⦁ Establish baselines of service levels
⦁ Expectation setting
⦁ Detailed plan for next phases
Transition
⦁ Delivery team On boarding
⦁ Amend and adopt tools & templates
⦁ Document processes, review & obtain sign off
⦁ Setup dashboards & reports to measure service levels
⦁ Engage with key customers & other service lines
Hyper Care
⦁ Establish Hyper Care Command Centre
⦁ Ownership of daily operations
⦁ Collaborate with the users & measure Customer satisfaction
⦁ Daily calls with stakeholders
⦁ Hyper Care meetings & action follow up
⦁ BAU Go Live Planning & Check Points
Business as Usual
⦁ Conduct Daily Scrum
⦁ Monitor and progress incidents & requests
⦁ Backlog refinement & Sprint Planning
⦁ Automation of regression tests
⦁ Regular Service Reviews
⦁ Contribute to the development of Roadmap
⦁ Explore new functionality, create proposals & engage business stakeholders
Still undecided whether a Managed Service is right for your business?
Sign up for our complimentary review service and one of our certified consultant will carry a comprehensive review and share recommendation to enhance the value of your ServiceNow investment.
