Automate Service Introduction & Transition:
⦁ Seamless Introduction of new services
⦁ Improve controls, automate & support audit
⦁ Improve collaboration with Project Managers
⦁ Central knowledgebase repository for RUN teams
With TransIT
Why Automate?
Improve collaboration with Project Managers & Introduce new services into BAU in a seamless manner.
Improve controls, manage approvals via ServiceNow and capture evidence in a central repository to support audits.
Provide central repository of knowledge base to RUN teams – help the handover to RUN team / Operations to better serve the end users & business
To assure introduction of new services – support change management by giving the required visibility of service assurance tasks by the project team.
TransIT built on ServiceNow platform empowers your Service Transition Managers to assure the introduction of services with automation of routine tasks and provides templates to deliver ‘Service Transition’ in a consistent manner
Challenges ‘TransIT’ addresses:
Challenge 1: Are you constantly challenged with inconsistent process and manual overheads when introducing services to your customers and business?
TransIT enables Organizations to define the Service Acceptance Checklists by nature of service i.e., Cloud, On-Prem, Application, Infrastructure, SaaS, PaaS.
The re-useable templates ensure consistency & bring in standardization in approach.
Challenge 2: Is your Operations team equipped with the knowledge to support the business user's queries & issues post introduction of a service?
TransIT is tightly integrated with knowledge management.
The controls in TransIT ensures knowledge articles related to the service are published and made available to the Service Desk and Operations team to address business user’s queries.
Challenge 3: Is your organization geared up to address the rapid changes in the technology arena and adopt a slick 'Service Transition' approach to support delivery of Agile delivery & CI/CD pipelines?
TransIT automates routine tasks such as notifications on milestone completion, follow-up on overdue action etc., as well as approvals to allow developers to focus on the technical delivery whilst ensuring adherence to compliance.
Challenge 4: Does your Senior Management have the required visibility of 'Service Transition' of Programmes & Projects and associated risks & issues?
TransIT provides in-depth & analytical dashboards/reports to Senior Management to manage the performance of transition of critical services to business. It offers risk management and visual controls to ensure key risks/issues are monitored & tracked.
Our Approach and Benefits
⦁ Discover
• Review existing Service Transition process including controls & governance • Perform gap analysis of implementing ‘TransIT’ • Document configuration changes required within TransIT • Produce benefit statement & ROI
⦁ Review
• Work with Service Delivery Process Owners to assess improvements • Amend ‘TransIT’ to address gaps • Handover ‘TransIT’ to Customer ServiceNow team
⦁ Implement
• Configure TransIT to align with agreed requirements
• Perform functional testing & conduct show & tell
• Train the Customer Service Delivery teams
• Provide deployment support to install TransIT & provide early life support
⦁ Support
• Provide product support post go live • Review & deploy product enhancements & future versions • Support customers with testing ‘TransIT’ functionality as part of ServiceNow Upgrade
